Kenya Airways Customer Service – Addis Ababa Branch Details

Kenya Airways, the flagship carrier of Kenya and a trusted name in African aviation, is known for its strong customer support network. The Addis Ababa branch in Ethiopia plays a vital role in delivering reliable and personalized customer service to both domestic and international travelers. From booking assistance to post-travel support, the Addis Ababa office is equipped to handle a wide range of passenger needs with professionalism and care.

Customer Service Office Address – Addis Ababa

Location:
Hilton Hotel
Menelik II Avenue
P.O. Box 3381
Addis Ababa, Ethiopia

Located in one of the most accessible areas of the city, the office inside the Hilton Hotel allows easy access for travelers looking for face-to-face assistance.

Contact Details – Kenya Airways Addis Ababa Branch

Customer Service Phone Numbers:

• +251 11 552 5548

• +251 11 544 4301

• +251 911 233 789

Fax Number:

• +251 11 551 1548

Sales Executive Mobile Numbers:

• +251 911 505 463

• +251 911 512 386

WhatsApp Support:

• +254 705 474 747

These contact lines are open during regular business hours and are managed by trained airline staff who are ready to assist with inquiries and concerns.

Key Customer Services Offered at the Addis Ababa Office

• Flight Booking and Rebooking
  Assistance with new bookings, modifying existing itineraries, and finding suitable flight options based on travel needs.

• Ticket Cancellations and Refunds
  Guidance on ticket cancellation policies and support in processing refunds, as per Kenya Airways fare conditions.

• Baggage Inquiries
  Help with questions related to baggage allowance, excess baggage charges, and claims for lost or delayed luggage.

• Special Assistance Services
  Arrangements for passengers with special needs, including medical support, mobility assistance, unaccompanied minors, and elderly travelers.

• Documentation Support
  Advice on travel documents, visa requirements, passport validity, and health certifications for international travel.

• Group and Corporate Travel Services
  Tailored solutions for businesses and large groups traveling with Kenya Airways, including fare negotiations and priority service.

Benefits of Contacting the Addis Ababa Customer Service Branch

• Professional and Personalized Help
  Speak directly with knowledgeable airline representatives who offer solutions based on individual needs.

• Reliable and Timely Updates
  Get accurate flight information, schedule changes, and policy updates directly from the airline.

• Secure and Efficient Handling of Requests
  All transactions and inquiries are managed through official Kenya Airways systems, ensuring privacy and safety.

• Convenient Location for In-Person Visits
  The branch’s central location at the Hilton Hotel makes it easy for travelers in Addis Ababa to access high-quality airline support.

Conclusion
The Kenya Airways customer service office in Addis Ababa stands as a dependable and accessible support center for passengers flying with the airline. Whether you need help booking a flight, changing your travel plans, resolving a baggage issue, or simply getting information, the dedicated staff at the Addis Ababa branch are ready to assist. With efficient service and a traveler-focused approach, Kenya Airways ensures that customers in Ethiopia enjoy a smooth and stress-free journey from start to finish.